L3250 Privacy Policy – Personal Data Protection for Malaysian Players

1 Introduction

This Privacy Policy is published by l3250 ("Platform", "We", "Us") to explain our privacy practices regarding the collection, use, storage, and protection of personal information belonging to users ("You", "Player", "Member") who access or use the l3250 platform at l3250.my and all related services.

L3250 is fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the management of personal data in our country. In addition to the PDPA, l3250 also adheres to guidelines issued by the Personal Data Protection Commissioner of Malaysia from time to time.

By registering for and using the l3250 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please discontinue your use of the l3250 platform. For any privacy-related enquiries, you may contact us at any time through the channels listed at the end of this document.

2 Personal Information We Collect

L3250 only collects information that is genuinely necessary to provide you with a safe, fair, and quality service. We do not collect excessive or irrelevant information beyond the scope of l3250's service purposes. The following are the categories of information we may collect:

L3250 does not collect sensitive personal information such as health records, religious beliefs, or political views, except where specifically required by applicable law.

3 How l3250 Uses Your Information

All information collected by l3250 is used exclusively for legitimate purposes directly related to delivering the l3250 platform's services to you. The following are the primary purposes for which your data is used at l3250:

• Account Registration & Management: To create, verify and manage your l3250 account, including the KYC (Know Your Customer) process required for legal compliance.
• Financial Transaction Processing: To process deposits in MYR via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, FPX, and other local Malaysian payment methods, as well as to process winnings withdrawals to your account.
• Gaming Services Provision: To enable you to access and play all games available on l3250, including slots, crash games, and live casino.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-account abuse, and any other misuse of the l3250 platform.
• Service Communications: To send transaction notifications, security alerts, policy updates and important information relating to your l3250 account.
• Customer Support: To respond to enquiries, resolve complaints and provide technical assistance related to the use of the l3250 platform.
• Legal Compliance: To comply with applicable Malaysian legal requirements, including the PDPA 2010, the Anti-Money Laundering and Anti-Terrorism Financing Act 2001, and any regulations issued by relevant regulatory bodies.
• Platform Improvements: To analyse l3250 platform usage patterns in aggregate (without identifying individuals) for the purpose of improving service quality and user experience.

L3250 does not use your data for third-party marketing purposes without your explicit consent. You may opt out of marketing communications from l3250 at any time by contacting our support team.

4 Sharing Information With Third Parties

L3250 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. This is an absolute commitment we have never compromised on. However, in certain limited situations, l3250 may need to share some of your information with the following parties:

• Payment Service Providers: E-wallet service providers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and the banks involved in processing your deposit and withdrawal transactions in MYR. Such sharing is limited to the minimum information required to complete the transaction.
• Game Software Providers: World-class game providers supplying slots, crash games, and live casino content on the l3250 platform. Such sharing is governed by strict confidentiality agreements and limited to data required to verify game outcomes.
• Regulatory Bodies and Authorities: Malaysian authorities such as Bank Negara Malaysia, the police, or the courts where l3250 is legally required to do so by law, court order, or direction from a legitimate regulatory body.
• Technical Service Providers: Cloud service providers, cybersecurity vendors, and analytics service providers that assist l3250 in operating the platform securely and efficiently. All such providers are bound by strict confidentiality and data protection agreements.

In all of the above cases, l3250 ensures that the relevant third parties are bound by confidentiality and data protection obligations at least equivalent to those observed by l3250 itself. We will not share more information than is strictly necessary for the purpose in question.

5 Security & Data Protection at l3250

L3250 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The l3250 data security infrastructure includes:

• 256-bit SSL Encryption: All data transmitted between your device and l3250's servers is encrypted using 256-bit TLS/SSL protocol — the same technology used by Malaysia's leading banks such as Maybank and CIMB. This ensures that no third party can intercept or read your data in transit.
• Secure Data Storage: Your personal data is stored on servers protected by multiple layers of physical and digital security, including enterprise-grade firewalls, intrusion detection systems, and role-based access control.
• Two-Factor Authentication: l3250 offers two-factor authentication (2FA) as an additional security layer to protect your account from unauthorised access, even in the event that your password is compromised by a third party.
• 24/7 Security Monitoring: l3250's security team continuously monitors the platform to detect any suspicious activity, intrusion attempts or anomalies that may signal a security threat.
• Regular Auditing: l3250 conducts regular security audits carried out by independent cybersecurity experts to ensure our data security infrastructure remains up to date and resilient against current threats.
• Employee Access Controls: Only l3250 employees with a legitimate business need who have completed comprehensive data security training are permitted to access player personal data. All access is logged and monitored.

While l3250 takes all reasonable steps to protect your data, no security system can guarantee 100% protection in every circumstance. In the event of a data breach affecting your personal information, l3250 will notify you and the relevant authorities in accordance with the requirements of Malaysia's PDPA 2010 within the stipulated timeframe.

6 Cookies and Tracking Technologies

L3250 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure the platform functions correctly, and help us understand how Malaysian players use l3250. Cookies are small data files stored on your device when you visit the l3250 website.

The types of cookies used by l3250 are as follows:

• Essential Cookies: Cookies required for the basic functionality of the l3250 platform, such as maintaining your login session, storing account details during a session, and ensuring transaction security. Without these cookies, the l3250 platform cannot function properly.
• Performance Cookies: Collects information about how you use the l3250 platform — for example, which pages are visited most frequently, how long is spent in each section, and any errors that occur. This information is used in aggregate form to improve the l3250 platform.
• Functional Cookies: To save your preferences — such as your chosen language, display settings, and game preferences — so you do not need to reconfigure them each time you log in to l3250.
• Security Cookies: Used to detect and prevent fraudulent activity, helping l3250 identify suspicious login attempts and protect your account from unauthorised access.

You can manage and delete cookies through your web browser settings. Please note, however, that blocking all cookies may affect the functionality of certain sections of the l3250 platform and your overall gaming experience. For more information on managing cookies in your browser, please refer to your browser's documentation.

7 Data Retention & Deletion

L3250 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required under applicable Malaysian law. The data retention periods applicable at l3250 are as follows:

• Active Account Data: Retained for as long as your l3250 account remains active, and for an additional period following account closure as required by law — typically not exceeding seven (7) years.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the relevant transaction, in accordance with the Anti-Money Laundering Act 2001 and other applicable Malaysian financial regulations.
• Communication Logs: Records of conversations with l3250's customer support are retained for three (3) years for dispute resolution and quality control purposes.
• Technical Log Data: Technical access logs and security records are retained for twelve (12) months for security and investigation purposes.

Once your data is no longer required and the stipulated retention period has elapsed, l3250 will ensure it is securely deleted or anonymised using appropriate methods so that it can no longer be used to identify you personally. Data deletion is carried out in accordance with procedures that comply with recognised information security standards.

8 Your Rights Regarding Personal Data

As an l3250 player and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal information held by l3250:

• Right of Access: You have the right to request and receive a copy of the personal information l3250 holds about you. l3250 will provide this information within a reasonable timeframe upon receipt of a valid request.
• Right to Rectification: If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that l3250 correct or update it.
• Right to Withdraw Consent: Where processing of your data is based on your consent, you have the right to withdraw that consent at any time. However, withdrawing your consent may affect your ability to use certain l3250 services.
• Right to Object: You have the right to object to l3250's processing of your personal information for specific purposes, including direct marketing communications.
• Right to Lodge a Complaint: If you believe that l3250 has processed your personal data in a manner that violates the PDPA 2010, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the rights outlined above, please contact l3250's privacy team by email at [email protected], clearly stating your request and providing the identification details required to verify your identity. l3250 will endeavour to respond to all valid requests within thirty (30) business days of receipt.

9 Changes to This Privacy Policy

L3250 reserves the right to update or amend this Privacy Policy from time to time in line with changes to Malaysian law, industry practices, technology, or our business requirements. Any changes will take effect immediately upon publication of the updated version on the l3250 website.

For significant changes, l3250 will endeavour to notify you via in-platform notifications, an email to your registered address, or a prominent notice on the l3250 homepage. That said, it remains your responsibility to review this Privacy Policy page periodically.

The "Updated" date shown at the top of this document reflects the date of the most recent changes made. Your continued use of the l3250 platform following any changes to this Privacy Policy will be deemed as your acceptance of the latest updated version.

10 Contact Us – Privacy Enquiries

If you have any questions, concerns or requests regarding this l3250 Privacy Policy or the way we manage your personal data, please do not hesitate to reach out to our team — we are always ready to assist you:

• Privacy Email: [email protected] — please mark your email subject line with "Privacy Enquiry" for faster processing
• Live Chat: Available 24 hours a day, 7 days a week, directly within the l3250 platform — the fastest option for an immediate response
• WhatsApp: Contact the l3250 support team via WhatsApp for a quick response

The l3250 support team will endeavour to respond to all privacy-related enquiries as promptly as possible. We take every privacy and personal data concern seriously, because your trust in l3250 is the foundation of our relationship.

If you are not satisfied with l3250's response to your privacy concern, you have the right to submit a complaint directly to Malaysia's Personal Data Protection Commissioner through the official channels provided by the Department of Personal Data Protection Malaysia.